Refund & Return

Thank you for choosing wildeyess.com.
We want every customer to be satisfied with their purchase—whether it’s block-heel ankle boots, tall boots, men’s combat boots, or other items.
If you are not satisfied with the items you received, we offer a simple and transparent return and refund process. This policy applies to all products purchased on wildeyess.com.

1. Return Period
You may request a return within:
30 days
of receiving your items.
Return requests submitted after the 30-day window may not be approved.
All returned items must meet the requirements outlined in this policy.

2. Return Conditions
To ensure a smooth return process, returned items must meet the following conditions:
Unworn and unused;
In original condition;
Soles free of wear and stains;
Original packaging, shoe box, and accessories included;
Order information or proof of purchase included.
Returns may not be accepted in the following cases:
Signs of wear or obvious usage;
Damaged or altered items;
Missing packaging or accessories;
Outside the return period.
We recommend trying on shoes indoors to verify size and comfort.

3. Return Process
To request a return, please follow these steps:
Step 1: Contact Us
Please send an email
and provide:
Order number;
Email address used for purchase;
Reason for return;
Photos of the item (if there is a quality issue).
Step 2: Await Review
Our customer service team will review your request upon receipt.
Once approved, we will provide you with return instructions.
Please do not ship the item back without approval, as this may affect the refund process.
Step 3: Ship the Item Back
Please ship the item to the provided return address.
Customers are responsible for ensuring the package has valid tracking information.

4. Refund Policy
We will process your refund request after receiving and inspecting the returned item. Once the refund is approved:
The refund will be issued to the original payment method used for the purchase;
Refund processing typically takes 5–10 business days;
The actual time it takes for funds to appear in your account may vary depending on your bank or payment provider.
Refund amounts may exclude:
Original shipping fees;
Return shipping costs.

5. Quality Issues or Incorrect Orders
If you receive:
The wrong item;
An item in the wrong size;
An item with a manufacturing defect;
An item damaged during shipping;
Please contact us as soon as possible after receiving the item.
Please provide:
Order number;
Photos of the item;
Description of the issue.
Upon verification, we will offer one of the following based on the situation:
A free replacement;
A refund;
Another reasonable solution.

6. Exchange Policy
Please contact us if you need to exchange an item for a different size or style.
To be eligible for an exchange:
The item must be unused;
The item must meet return criteria;
The desired item must be in stock.
If exchanging for an item of a different price, you may need to pay the price difference or receive a partial refund.

7. Order Cancellation Policy
Please contact us as soon as possible if you need to cancel your order.
Cancellation requests must be submitted before the order enters the shipping process.
Once an order has been:
Processed;
Packed;
Shipped;
It cannot be cancelled.
You may apply for a return following the standard return process after receiving the item.

8. Promotional and Special Items
Different return rules may apply to certain promotional items, limited-time offers, or special sale items.
Specific rules will be noted on the product page or in the promotion details.

9. Refund Fraud Protection
To protect customer interests, we may review unusual refund requests.
This includes, but is not limited to:
Duplicate refund requests;
False claims of product damage;
Failure to return the item according to return requirements.
We reserve the right to refuse refund requests that do not comply with our policies.

10. Return Shipping Information
Unless the item has a quality issue or we shipped the wrong item:
Return shipping costs are generally borne by the customer.
If the return is due to an error on our part:
We will cover the associated return shipping costs.

11. Contact Us
If you have any questions regarding refunds, returns, or your order, please contact us:
Company: Wild Eyes LLC
Address: 5320 N POST TRL, TUCSON, AZ 85750
Phone: 1 (916) 994-1301
Company Email: laurence@wildeyess.com

We are committed to providing you with high-quality footwear and a secure, reliable shopping experience.