wildeyess.com hopes every customer is satisfied with their purchase of boots and combat boots. If you find the product unsuitable or has any issues after receiving it, you can apply for a return or exchange according to the following policy:
- Return/Exchange Period
Customers can submit a return/exchange request within 30 days of receiving the product.
Before applying for a return or exchange, please contact our customer service and provide your order information and a description of the problem so we can provide you with a solution.
- Return/Exchange Conditions
Products eligible for return or exchange must meet the following conditions:
The product is in unused condition;
The product packaging, accessories, and related items are intact;
The product is free from human-caused damage, stains, wear, or any condition affecting resale.
Damage or wear caused by personal use may not be eligible for return or exchange.
- Exchange Policy
If the shoe size or style you purchased does not meet your needs, you can apply for an exchange. Exchanges are processed based on inventory; please contact customer service for specific replacement product information.
If an exchange is necessary due to product quality issues or incorrect product delivery, we will assist in handling the relevant matters.
- Refund Policy
After your returned item is approved, we will process your refund within the specified time.
The refund amount will usually be returned to the account you used to make the payment. The specific arrival time may vary depending on the processing time of the payment institution.
- Situations Where Returns and Exchanges Are Not Supported
Returns and exchanges may not be supported in the following situations:
The item is visibly used or affects resale;
The item is damaged due to improper personal storage;
The return/exchange application period has expired;
The original packaging or related accessories are missing.
- Return Shipping Costs
For returns due to product quality issues, incorrect delivery, etc., we will assist in processing on a case-by-case basis.
For returns due to personal reasons (e.g., incorrect size selection, dislike of style, etc.), the relevant shipping costs may need to be borne by the customer.
- Contact Us
If you have any questions about the return/exchange process, please feel free to contact us using the contact information provided on the website. We will assist you in resolving your issues promptly to ensure a smoother shopping experience.
Company: Wild Eyes LLC
Address: 5320 N POST TRL TUCSON, AZ 85750
Phone: 1 (916) 994-1301
Email: laurence@wildeyess.com